Terms of Service

1. Agreement to Terms

By accessing and using the TipEmpower website (tip-empower.com) and our services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms of Service ("Terms") govern your use of our website, products, and services operated by TipEmpower Ltd, a company registered in England and Wales.

2. Definitions

In these Terms, unless the context otherwise requires:

• "Company" (referred to as "we," "us," or "our") refers to TipEmpower Ltd
• "Service" refers to the website, products, and services provided by TipEmpower
• "User" or "Customer" (referred to as "you") refers to the person accessing or using the Service
• "Content" refers to all information, data, text, images, and other materials on our website
• "Products" refers to office furniture and related items offered for sale

3. Use of Our Service

3.1 Eligibility

You must be at least 18 years old to use our Service. By using our Service, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into these Terms.

3.2 Account Registration

To access certain features of our Service, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

3.3 Prohibited Uses

You may not use our Service:

• For any unlawful purpose or in violation of any applicable laws
• To transmit harmful, threatening, abusive, or defamatory content
• To impersonate any person or entity
• To interfere with or disrupt the Service or servers
• To attempt to gain unauthorized access to our systems
• To harvest or collect user information
• For any commercial purpose without our written consent

4. Products and Services

4.1 Product Information

We strive to provide accurate descriptions, specifications, and pricing for all products. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, or error-free.

4.2 Pricing and Availability

All prices are displayed in British Pounds (GBP) and include VAT where applicable. Prices are subject to change without notice. Product availability is not guaranteed and may vary.

4.3 Orders and Acceptance

Your order constitutes an offer to purchase products. We reserve the right to accept or decline any order for any reason. Acceptance occurs when we send you an order confirmation email.

4.4 Payment Terms

Payment is due upon order placement unless otherwise agreed in writing. We accept major credit cards, bank transfers, and other payment methods as specified on our website.

5. Delivery and Installation

5.1 Delivery

Delivery times are estimates and not guaranteed. We will use reasonable efforts to deliver products within the estimated timeframe. Delivery charges may apply as specified during checkout.

5.2 Risk of Loss

Risk of loss and title for products pass to you upon delivery to the specified address.

5.3 Installation Services

If installation services are requested, additional terms and conditions may apply. Installation is performed by qualified technicians during normal business hours.

5.4 Inspection and Acceptance

You must inspect products upon delivery and report any damage or defects within 48 hours. Failure to report issues may affect your rights under these Terms.

6. Returns and Refunds

6.1 Return Policy

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of delivery without giving any reason, subject to certain exceptions.

6.2 Conditions for Returns

To be eligible for return, products must be:

• In original condition and packaging
• Unused and free from damage
• Returned within the specified timeframe
• Accompanied by proof of purchase

6.3 Return Process

To initiate a return, contact our customer service team. Return shipping costs may be your responsibility unless the product is defective or we made an error.

6.4 Refunds

Refunds will be processed to your original payment method within 14 days of receiving returned products, minus any applicable return shipping costs.

6.5 Exceptions

Custom-made or personalized products may not be eligible for return unless defective.

7. Warranties and Disclaimers

7.1 Product Warranties

Products are covered by manufacturer warranties as specified in product documentation. We will honor valid warranty claims in accordance with manufacturer terms.

7.2 Service Warranty

We warrant that our services will be performed with reasonable care and skill in accordance with industry standards.

7.3 Disclaimer

Except as expressly stated, we make no warranties or representations about the Service or products. To the fullest extent permitted by law, we disclaim all warranties, express or implied.

7.4 Limitation of Liability

Our liability for any claim arising from your use of our Service or products is limited to the amount you paid for the specific product or service giving rise to the claim.

8. Intellectual Property

8.1 Our Intellectual Property

The Service and its original content, features, and functionality are owned by TipEmpower and are protected by international copyright, trademark, and other intellectual property laws.

8.2 User Content

By submitting content to our Service (reviews, comments, etc.), you grant us a non-exclusive, royalty-free license to use, modify, and display such content for business purposes.

8.3 Third-Party Content

Our Service may contain content from third parties. We do not control or endorse such content and are not responsible for its accuracy or availability.

9. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our Service, you consent to the collection and use of your information as described in our Privacy Policy.

10. Termination

10.1 Termination by You

You may stop using our Service at any time. If you have an account, you may request deletion by contacting us.

10.2 Termination by Us

We may terminate or suspend your access to our Service immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users or us.

10.3 Effect of Termination

Upon termination, your right to use the Service will cease immediately. All provisions that should survive termination will remain in effect.

11. Indemnification

You agree to defend, indemnify, and hold harmless TipEmpower and its officers, directors, employees, and agents from and against any claims, damages, costs, and expenses arising from your use of the Service or violation of these Terms.

12. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer, you may also bring proceedings in the courts of your country of residence.

13. Dispute Resolution

13.1 Informal Resolution

Before pursuing formal dispute resolution, we encourage you to contact us directly to resolve any concerns.

13.2 Alternative Dispute Resolution

For consumer disputes, you may use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr or contact relevant ombudsman services.

13.3 Limitation Period

Any claim must be brought within one year after the cause of action arises, except where prohibited by law.

14. Force Majeure

We will not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, strikes, or government actions.

15. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be replaced with a valid provision that most closely matches the intent of the original.

16. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and TipEmpower regarding your use of the Service.

17. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

• Posting the updated Terms on our website
• Updating the "Last updated" date
• Sending email notifications where appropriate

Your continued use of the Service after changes become effective constitutes acceptance of the new Terms.

18. Contact Information

If you have any questions about these Terms of Service, please contact us:

19. Consumer Rights

Nothing in these Terms affects your statutory rights as a consumer under UK law. If you are a consumer, you have legal rights in relation to products that are faulty or not as described. These Terms do not limit or exclude such rights.

For advice about your consumer rights, contact your local Citizens Advice Bureau or Trading Standards office.